Frequently Asked Questions (FAQs)

General Questions

What is SX Axis?

SX Axis is a premium streetwear and lifestyle apparel brand dedicated to empowering self-expression through bold, authentic, and high-quality fashion. We design for creators, innovators, and anyone who embraces individuality.

Where are you based?

We are proudly based in the United States and ship worldwide to customers who want to join the SX Axis movement, wherever they are.

How do I contact your customer service?

You can reach our support team anytime by emailing support@sxaxis.com.
We aim to respond to all inquiries within 24 business hours (Monday through Friday).

Ordering & Payments

How can I place an order?

Simply browse our collections at www.sxaxis.com, select your favorite items, choose your size and color (where applicable), add them to your cart, and proceed to checkout.

What payment methods do you accept?

We accept major payment methods, including:

• Visa

• MasterCard

• American Express

• Discover

• PayPal

• Apple Pay

• Google Pay

All payments are processed securely using SSL encryption to protect your information.

Can I modify or cancel my order after placing it?

We strive to process orders quickly to ensure fast delivery. If you need to change or cancel your order, please email us at support@sxaxis.com within 2 hours of placing your order.
After that, your order may already be in production or transit and cannot be changed or canceled.

Shipping & Delivery

Do you ship internationally?

Yes! We offer worldwide shipping.
Shipping times and costs vary depending on your location, and you’ll see estimated delivery times at checkout.

How long does shipping take?

Estimated delivery times:

• USA: 3–7 business days

• Canada: 5–10 business days

• Europe: 5–12 business days

• Rest of World: 7–20 business days

Please note: shipping delays may occur due to customs or external factors beyond our control (holidays, global events, etc.).

How can I track my order?

Once your order ships, you’ll receive an email with your tracking number and a link to track your shipment in real-time.

If you haven’t received a shipping confirmation after a few business days, please check your spam/junk folder or email us at support@sxaxis.com.

Products

What sizes do you offer?

We offer a range of sizes from XS to 3XL depending on the product.
Size guides are available on each product page to help you find the perfect fit.

If you’re between sizes or unsure, we recommend sizing up for a more relaxed fit.

Are your products true to size?

Yes, our apparel generally fits true to size unless stated otherwise on the product page.
Please check the specific Size Guide provided for each item before ordering.

Will the colors match what I see online?

We strive to display our products as accurately as possible. However, colors may vary slightly depending on your screen settings (brightness, resolution, etc.).
Rest assured, we maintain strict quality control to ensure every piece looks amazing in real life.

Returns & Exchanges

What is your Return Policy?

We accept returns for eligible items within 14 days of delivery.
Please see our full Return Policy for details.

Items must be unworn, unwashed, and in original condition with tags attached.
Custom, final sale, and discounted items are not eligible for return unless defective.

How do I start a return or exchange?

To initiate a return, please email support@sxaxis.com with:

• Your order number

• Reason for return

• Any photos (if there is a defect)

We’ll guide you through the next steps.

Do you offer exchanges?

Currently, we recommend processing a return for the item you wish to exchange and placing a new order for the replacement.
This ensures faster service and availability of inventory.

Sustainability

Is SX Axis committed to sustainability?

Yes! We are actively working toward using more eco-friendly materials, ethical production practices, and reducing our environmental impact.
We believe in fashion with a purpose — one that respects people and the planet.

Stay tuned for more updates as we continue to evolve our sustainability initiatives.

Other Questions

Can I collaborate with SX Axis?

We love collaborating with creatives, influencers, and artists who align with our brand values.
If you’re interested in a partnership or collaboration, email collaborate@sxaxis.com with your proposal and portfolio.

Do you offer gift cards?

Yes!
SX Axis digital gift cards are the perfect way to share the love. Available in various denominations — easy to send and perfect for any occasion.
Shop gift cards here.

How do I stay updated on new drops and promotions?

Sign up for our newsletter at the bottom of our website to receive exclusive updates, early access to new collections, and special offers — straight to your inbox.

Still have questions?

No worries — we’re here to help!
📧 Email: support@sxaxis.com