Shipping Policy

1. Introduction

At SX Axis, we are committed to delivering high-quality products to you as quickly, safely, and reliably as possible.
This Shipping Policy outlines the important information about how we process, ship, and deliver your orders.

By placing an order through our website (https://sxaxis.com), you agree to the terms outlined below.

2. Shipping Destinations

We currently ship to:

• United States (All 50 states, APO/FPO addresses, U.S. territories)

• Canada

• International Locations (select countries worldwide)

If your country is not listed at checkout, unfortunately, we are unable to ship there at this time.
We are continually working to expand our shipping coverage.

3. Processing Time

Order Processing Time:

• All orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

• During peak seasons (e.g., holidays or major sales), processing times may be slightly longer. We will notify you of any delays.

Order Verification:
In some cases, we may need additional information to verify your order (such as confirming payment details or verifying shipping information).
If verification is required, processing time may be extended, but we will contact you promptly.

4. Shipping Methods and Delivery Time

Domestic Shipping (USA):

• Standard Shipping: 4–7 business days

• Expedited Shipping: 2–3 business days (additional cost)

• Express Shipping: 1–2 business days (additional cost)

Canada Shipping:

• Standard International: 7–14 business days

• Expedited International: 3–7 business days

International Shipping (Other Countries):

• Standard International Shipping: 10–20 business days

• Expedited International Shipping: 5–10 business days

Please Note: Delivery times are estimates and not guaranteed.
Actual delivery time may vary depending on location, customs clearance, and unforeseen circumstances such as extreme weather or postal delays.

5. Shipping Costs

Shipping charges are calculated based on:

• Destination country

• Weight and size of the package

• Selected shipping method

You will see the final shipping costs at checkout before completing your purchase.

Free Shipping Promotions:
Occasionally, we offer free shipping promotions. Eligibility (such as minimum order value or limited regions) will be clearly stated during the promotion.

6. Order Tracking

Once your order ships, you will receive a confirmation email that includes:

• Your tracking number

• A link to track your shipment

Tracking updates may take up to 24–48 hours after shipment to appear in the system.

You can also log into your SX Axis account (if registered) to view order status and tracking information.

7. Customs, Duties, and Taxes (International Orders)

International shipments may be subject to:

• Customs fees

• Import duties

• Taxes and other charges

These fees are not included in the product price or shipping cost and are the responsibility of the customer.
SX Axis has no control over these charges, which are determined by your country’s customs office.

We are not responsible for delays caused by customs processing.

8. Delivery Issues

8.1. Wrong Address

Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

If you realize an error after placing your order, contact us immediately at support@sxaxis.com.
If your order has not yet been shipped, we will update the address.
If it has already been shipped, you may need to contact the carrier to arrange redelivery or interception (additional fees may apply).

8.2. Lost or Stolen Packages

• Once a package is marked as delivered by the carrier, it is the customer’s responsibility.

• If you have not received your package but tracking shows it was delivered, please:

  • Check around your property

  • Ask neighbors, household members, or your local postal service

• If your package is lost or stolen, contact us at support@sxaxis.com. We will work with you and the carrier to try to resolve the issue.

Insurance Option:
For valuable orders, we highly recommend purchasing shipping insurance if available at checkout.

8.3. Delays

While we strive to ensure timely deliveries, there may be occasional delays due to:

• Natural disasters

• High-volume seasons

• Customs inspections (for international shipments)

• Carrier delays

We are not liable for delays once a package has been handed over to the carrier, but we are always available to assist you if problems arise.

9. Partial Shipments

If you ordered multiple items, they may be shipped separately depending on availability or warehouse location.
You will receive separate tracking numbers for each package if applicable.

10. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time to reflect changes in our business practices, logistics partners, or shipping regulations.
Changes will be posted on this page, with the “Last Updated” date updated accordingly.

We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about your order, shipping methods, tracking, or any issues regarding delivery, please contact:

📧 Email: support@sxaxis.com

We are here to help ensure your SX Axis shopping experience is smooth and satisfying!